Terms and Conditions
The terms and conditions below apply to all coaching services provided by Sara of Abstractedcollective.com, to any individual or organisation. In these terms (“the Terms”), “we”/“us”/“our” means Sara, and “your”/“your”/“yours” means you, the client. Purchasing any Services from us constitutes acceptance of the Terms. The Terms shall not be varied in any way whatsoever unless agreed in advance in writing between the parties. The term “coaching” as here used covers e-coaching sessions (Single, 3-session package, 5-session package).
“Fee” means the sum payable by you to us for the Services. ”Services” means such e-coaching services (including but not limited to individual one-to-one sessions over Skype, telephone, email or face-to-face, and coaching programs made of numerous sessions) as requested by you. ”Session” means an email coaching session.
1.1. We agree to supply the Services to you and you agree to pay the Fee for the same subject to these Terms.
1.2. The exact date and time of our supply of the Services will come into effect once I receive your very first email. Upon receiving this, I will respond within 30 hours (Single Session e-coaching) or within 48 hours (3-Session and 5-Session e-coaching packages). In 3-session and 5-session packages, for any subsequent session after the first, you are free to email me whenever it is convenient for you to do so.
1.3. A full e-coaching session constitutes an email question from you, and an email reply from me. A session is deemed to have started and is in progress once you have dispatched your question via email. An e-coaching session shall be deemed completely served when a reply to your email is dispatched from my end.
1.4. The amount of the Fee shall be agreed in advance between the parties when you select one of the Services. By selecting a specific Service, you are agreeing to pay the Fee in full at booking.
1.5. No variation to these Terms shall be binding unless agreed in writing and signed by both
2. Independent contractor status
Sara is engaged as an independent contractor. Nothing herein will be deemed or construed to create an employer-employee, joint venture, partnership, or agency relationship between Sara and you for any purpose whatsoever.
3. Your Status
3.1. By purchasing e-coaching from us, you warrant that: (i) You are legally capable of entering into binding contracts; and (ii) You are at least 18 years old.
3.2. You understand that your coaching results are dependent on your actions. You enter coaching with the full understanding that you are wholly responsible for creating your own results.
3.3. You understand and agree that the Services provided by us is in no way to be construed as psychological counselling or therapy or any form of legal, professional or medical service.
4. Our obligations
4.1. We shall endeavour to provide the Services in accordance with these Terms.
4.2. In the event that we cancel the Services or a Session, as applicable, for any reason, we shall offer you a new date for the Services or the Session and no additional Fee shall be payable by you.
4.3. We acknowledge that anything you share with us is completely confidential. We undertake not to disclose any information you share with us in any session in any way whatsoever (unless in the unlikely event we are required to do so by law).
5. Your obligations
5.1. You shall: (i) co-operate with us as reasonably necessary in order to enable us to provide the Services; and (ii) notify us of if you have any special requirements relating to the Services prior to us providing the Services.
5.2. You understand that for our work to be effective it’s important for you to be as honest, open and at ease as possible.
5.3. You shall notify us if and when: (i) you say or do anything in a session that you don’t feel comfortable with; and (ii) you have any concern at all with the way we are working.
6.1. For coaching sessions payment of the Fee by you to us shall be by Paypal.
6.2. Payment of all sums shall be made in US Dollars through the ‘Buy now’, (and similar) buttons on the list all three coaching pages.
6.3. You understand and agree that, in the event that if you fail to comply with this Clause, we reserve the right to: claim compensation for any reasonable debt recovery costs incurred by us from you should any action
be undertaken to obtain settlement of the account.
7. Cancellation Policy
7.1. In the event that you notify us that you wish to postpone the Services or the Session, you acknowledge and agree that we cannot guarantee to reschedule the same for your preferred date and time.
7.2. In the event that you notify us that you wish to postpone the Services or the Session, you acknowledge and agree that you have up to 90 days to use a single e-coaching session and up to 160 days to use a booking of multiple e-coaching sessions.
7.3. In the event you decide to cancel your Services and no longer wish to use them, please refer to Section 8 below on refunds policy.
8. Refunds Policy
8.1. Single session packages are strictly non-refundable
8.2. For 3-session and 5-session packages, no refunds will be given for any prior sessions (each question and related reply constitutes 1 e-coaching session. See 1.3).
8.3. You can discontinue your e-coaching plan via written notification outlining your reasons. You will be refunded for any full remaining sessions that you haven’t taken advantage of.
8.3.1. Scenario 1: Jane purchased the 3-session coaching package and paid in full. She has sent me two emails so far. However, 2 hours after sending the second email, she decides that does not want to continue with the package and sends me an email to let me know. How much will she be refunded? Ans: She will be refunded the last remaining session of her package AND receive a reply to her latest email
8.3.2. Scenario 2: Jane purchased the 3-session coaching package and paid in full. She has sent me two emails and received my replies to both of them. She then decides that she does not want to continue with the package. How will she be refunded? Ans: She will be refunded the last remaining session of the package
8.5. Rates are subject to change without notice
9. Limitation of liability
9.1. We shall not be liable to you (excluding for personal injury or death, fraud, or wilful default) for
any loss or damage (including without limitation, any direct, indirect, punitive or consequential loss or damages, or any loss of income, profits, goodwill, data, contracts, and whether in tort (including without limitation negligence, contract or otherwise) that may result in connection with the Services.
9.2. Our liability to you shall at all times be limited to the amount paid, if any, by you for the Services.
All notices to be given under these Terms will be in writing (which may include email). Any notice given by email shall be deemed served when dispatched.
11. Force majeure
We shall not be liable to you or deemed to be in breach of these Terms by reason of any delay in performing or any failure to perform any of our obligations in relation to the Services, if the delay or failure was due to any cause beyond our reasonable control.
No delay or failure by either party to exercise any of its powers, rights or remedies under these Terms will operate as a waiver of them, nor will any single or partial exercise of any such powers, rights or remedies preclude any other or further exercise of them. Any waiver to be effective must be in writing.
If any part of these Terms is found by a court of competent jurisdiction to be invalid, unlawful or unenforceable then such part will be severed from these Terms, the remainder of which will continue to be valid and enforceable to the fullest extent permitted by law.
14. Entire agreement
These Terms together with our booking confirmation constitute the entire agreement between the parties and shall exclude of any other agreement, or understanding of any kind, whether oral or written, relating to the Services.